Shipping Policy

Thank you for choosing Velorae Essence.

Our mission is to deliver products and experiences that support intentional living, personal wellbeing, and meaningful moments. Because we offer a variety of product types—including physical products, digital products, handcrafted items, and specialty collections—shipping and delivery methods may vary depending on the items purchased.

This Shipping Policy explains how orders are processed, fulfilled, and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully authorized.

Processing times vary depending upon the product purchased, inventory availability, personalization requirements, seasonal demand, and supplier production schedules.

Estimated processing times may be displayed during checkout whenever available.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

2. Fulfillment Methods

Velorae Essence offers several fulfillment methods depending on the products selected.

These may include:

• Shipment from Velorae Essence inventory
• Shipment from approved production or fulfillment partners
• Shipment from approved artisan makers or specialty suppliers
• Local or regional delivery services where available
• Digital delivery for eligible products and services

The fulfillment method used will depend on product availability, destination, and the nature of the order.

3. Digital Products

Certain products or services may be delivered electronically rather than through physical shipment.

Examples may include:

• Digital guides
• Journals
• Downloads
• Courses
• Wellness resources
• Gift certificates
• Membership content
• Other digital offerings

Digital products are typically delivered via email or secure online access shortly after purchase unless otherwise stated.

Customers are responsible for providing a valid and accurate email address during checkout.

4. Shipping Regions

Velorae Essence serves customers in the regions where our products and fulfillment services are available.

As our business grows, additional regions may become available.

Whenever practical, physical products are fulfilled from inventory, production partners, or approved artisan suppliers located within the customer's purchasing region. This approach helps improve delivery efficiency, support local availability, and provide a consistent customer experience.

Product availability may vary by region based on inventory, supplier participation, local regulations, or carrier availability.

If a product cannot be delivered to your location, we will notify you and, where possible, offer an alternative solution.

5. Shipping Charges

Shipping costs are calculated during checkout whenever possible.

Shipping charges may vary based upon:

• Delivery destination
• Package size
• Weight
• Carrier rates
• Number of shipments required
• Product type
• Applicable taxes or fees

Free shipping promotions may be offered from time to time and will be subject to the terms and conditions of each promotion.

6. Multiple Shipments

Some orders may arrive in separate shipments.

This may occur when:

• Products are prepared at different locations
• Items become available at different times
• Artisan products require additional preparation
• Certain products require specialized packaging
• Inventory is fulfilled from different facilities

Customers will not be charged additional shipping solely because an order is divided into multiple shipments unless clearly disclosed before purchase.

7. Estimated Delivery Times

Estimated delivery dates are provided for convenience and should not be considered guaranteed delivery commitments.

Delivery times may vary depending upon:

• Product availability
• Production schedules
• Carrier operations
• Weather conditions
• Public holidays
• Seasonal demand
• Regional events
• Other circumstances beyond our reasonable control

Because products may be fulfilled from different approved locations, delivery times may vary between items within the same order.

Velorae Essence cannot guarantee delivery dates unless expressly stated.

8. Tracking Information

When tracking information is available, customers will receive shipment notifications by email.

Some products or delivery methods may not include tracking services.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Velorae Essence is not responsible for delays or additional costs resulting from:

• Incorrect addresses
• Incomplete addresses
• Undeliverable locations
• Refused deliveries

If an order is returned because of an incorrect address, additional shipping charges may apply before reshipment.

10. Lost or Delayed Shipments

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us.

We will work with the shipping carrier, fulfillment partner, or supplier, as applicable, to investigate the shipment and assist in resolving the issue whenever reasonably possible.

11. Damaged Shipments

If a package arrives visibly damaged:

• Photograph the package before opening, when possible.
• Retain all packaging materials.
• Notify Velorae Essence promptly.
• Include photographs of both the packaging and damaged items.

Damage claims should be submitted as soon as reasonably possible after delivery.

12. Regional Fulfillment

Velorae Essence strives to fulfill customer orders within the region in which they are purchased whenever practical.

Working with regional inventory, production partners, and approved artisan suppliers helps improve delivery efficiency while supporting local businesses and reducing unnecessary shipping distances.

Product selection, pricing, and availability may vary between regions.

13. Delivery Confirmation

Orders are generally considered delivered once the shipping carrier records successful delivery to the address provided by the customer.

Customers are encouraged to provide a secure delivery location whenever possible.

14. Delivery Limitations

Certain products may not be available for delivery to every location due to:

• Product availability
• Supplier participation
• Carrier service coverage
• Local regulations
• Delivery accessibility

If an order cannot be fulfilled to the requested delivery location, Velorae Essence will notify the customer and, where possible, provide suitable alternatives or issue an appropriate refund in accordance with our Returns & Refunds Policy.

15. Sustainability

Where practical, Velorae Essence seeks to use packaging and shipping practices that balance product protection with environmental responsibility.

Packaging materials, shipping methods, and fulfillment practices may evolve over time as more sustainable solutions become available.

16. Changes to This Shipping Policy

Velorae Essence may update this Shipping Policy periodically to reflect operational improvements, legal requirements, or changes in our fulfillment processes.

The revised version becomes effective upon publication on our website.

17. Contact Us

Questions regarding shipping, delivery, or order fulfillment may be directed to:

Velorae Essence
Website: www.veloraeessence.com
Email: [email protected]
Contact Page: www.veloraeessence.com/#contact

Thank you for choosing Velorae Essence.

We appreciate the trust you place in us and strive to ensure that every order—whether physical or digital—is handled with care, professionalism, and attention to quality.